Working in the healthcare sector often leads to a sense of fulfillment, but it can also present challenges, such as aggression and violence. This article provides valuable information and tips to support you in dealing with aggression in your daily activities.

75% of employees in healthcare experience aggression or unwanted behavior.

1 / 3

Aggression and unwanted behavior cause mental (8%) and physical (5%) complaints.

1 / 3

Most common forms of aggression and unwanted behavior: Verbal aggression 67%, Physical aggression 38%, Sexual harassment 22%, Bullying 25%

1 / 3

Types of Aggression

Aggression and violence in healthcare can manifest in various ways. Below is an overview of the types of aggression, how to recognize them, and what to do when faced with these situations.

Professional Conduct

Be Aware of Your Own Behavior

Sometimes, unintentionally, you may provoke aggression. Be mindful of whether your reactions or signals are well-received by the care recipients. It doesn’t mean you are wrong, but it’s worthwhile to reflect on your actions.

Image

Set Your Boundaries

Clearly set your boundaries and communicate what you expect from others. Knowing what you find acceptable allows you to articulate this clearly to care recipients.

Image

Identify the Reason for Aggression

When you know why someone is becoming aggressive, you can take action. State that reason and show understanding. You’ll find that the person calms down more quickly and feels heard.

Image

By understanding the causes of aggression, implementing preventive measures, and applying effective strategies, you can ensure the safety of both yourself and your patients.

Banner

Are you working safely in healthcare?

Find out how well you can handle others, incidents, and risks.

Take the self assessment

Banner

De-escalation

Learn how to calm situations using this step-by-step guide!

View the guide

And remember…

Your own safety always comes first. If, for any reason, you are unable to take care of yourself, you cannot care for others. It is essential to always indicate when there is a risk.